Frequently Asked Questions (FAQs)

How long does production take?

Production typically takes 1-3 business days on average, except for laser-cut personalized metal arts, which can take 5-10 business days.

Why hasn't my order shipped yet?

If it's been more than 1-3 business days and your order hasn't shipped, please note that our team does not work on weekends. If you ordered on a Friday after 3pm EST or over the weekend, expect your order to ship by Tuesday or Wednesday.

How long does shipping take?

  • USA (Standard): 5-7 days (Excluding Sundays—90% of our packages arrive earlier than the estimated delivery date)
  • USA (Priority): 1-3 days (Excluding Sundays)
  • Canada/Europe/International (Standard): 5-14 business days
  • Canada/Europe/International (Priority): 3-7 business days (Available only in select regions)

How do I correct a mistake with my order details?

Email us at support@worthisyou.com within 12 hours (for non-seasonal orders) or 3 hours (for seasonal peak orders) of placing your order to correct any details. Unfortunately, we can't make changes once the order has shipped.

How do I cancel an order?

We strive to process orders quickly for your convenience. If you need to cancel, please email us at support@worthisyou.com or send us a message HERE within 12 hours of placing your order for non-seasonal order, or within 3 hours for seasonal peak orders. After this timeframe, the order will be in production and cannot be canceled.

Why can't I get through when I call customer service?

Our customer service team is available Monday through Friday, 9am - 5pm Pacific Standard Time. If you need assistance outside these hours, please email support@worthisyou.com or send us a message HERE, and we'll respond within 24 hours.

How do I track my package?

Once your order ships, you will receive an email with your tracking number and courier information. You can also check your order status on our Order Tracking page HERE.

What should I do if my order is marked as delivered but I haven't received it?

  • Check your mailbox or any other locations where the package might have been left.
  • Occasionally, packages may be delivered 1-2 days after the scheduled date. Your patience is appreciated!
  • Contact your local post office with the tracking number for a more detailed report.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover, etc.) and PayPal for your convenience.

Have more questions?

We’re here to help! Click HERE to contact us, and our dedicated team will get back to you promptly.

Worth Is You
2850 34th St N
St. Petersburg, FL, 33713, USA
support@worthisyou.com
+1 (727) 456 9712
Monday - Friday (9AM - 5PM PST)

 

Last Edited on 2024-12-13